ORTIZ, W. A. Quality management in the university classroom. Gaceta Técnica, [S. l.], v. 19, n. 1, p. 57–70, 2018. DOI: 10.13140/RG.2.2.10245.24800. Disponível em: https://revistas2.uclave.org/index.php/gt/article/view/87. Acesso em: 19 sep. 2024.